1.Eligibility for Returns

• • • Return Window: You may request a return or exchange within [7] days of receiving your order. To be eligible, the item must be unused, in its original condition, and in the original packaging with all tags attached.
    • Non-Returnable Items: Certain items, such as perishable goods, personal care products, custom-made items, or products marked as “Final Sale,” are not eligible for return.

2.Return Process

• • • Initiating a Return: To initiate a return, please contact our customer support team at care@onefemme.com or 9582095584 with your order number and reason for the return.
    • Return Shipping: You are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of returned items.
    • Return Approval: Once we receive the returned item, it will be inspected. If approved, we will notify you via email and proceed with the exchange or refund process.

3.Refunds

• • • Refund Processing: Refunds for eligible returns will be processed within [4] business days after we receive and inspect the item. The refund will be issued to the original payment method.
    • Partial Refunds: If the returned item shows signs of use, damage, or missing parts (that are not due to our error), we may issue a partial refund.
    • Refund Denial: If the return does not meet our return policy conditions, the refund request will be denied, and the product will be shipped back to you.

4.Defective or Damaged Products

Damaged or Incorrect Items: If you receive a defective, damaged, or incorrect item, please notify us within [3] days of delivery. We will arrange for a replacement or full refund, including any return shipping fees.

5.Late or Missing Refunds

Refund Status: If you haven’t received a refund within [4] days, first check with your bank or payment provider as processing times can vary. If you’ve done this and still have not received your refund, please contact us at care@onefemme.com.